Last updated: October 10, 2026
We want every Tea Sets China order to arrive as agreed and in good condition. Because tea sets are fragile and international return shipping can be costly, we generally do not accept returns for change of mind. We will, however, review and provide an appropriate remedy for items that arrive damaged, defective, materially different from the confirmed order, or incorrectly supplied by us. This policy does not limit any rights that cannot be excluded under applicable consumer law.
1. Before You Order
Please review the product description, dimensions, capacity, included pieces, materials, color, price, shipping arrangement, and any customization details before confirming an order. Handmade ceramic and pottery products may show small variations in color, glaze, texture, shape, or measurement. These natural variations are not normally considered defects when they are consistent with the product description and do not affect normal use.
2. Change-of-Mind Returns
Except where required by applicable law or agreed by us in writing before purchase, we do not accept returns or exchanges because a customer changes their mind, no longer needs the product, selected the wrong size or style, or dislikes a normal handmade variation.
3. Damaged, Defective, Incorrect, or Missing Items
Inspect the shipment as soon as it arrives. If an item is damaged, defective, incorrect, or missing, email bigseafishkunpeng@gmail.com promptly and, where reasonably possible, within 48 hours of delivery for visible shipping damage or within 7 calendar days for another apparent issue.
Please include:
- your order number or purchase reference;
- a description of the problem and the affected quantity;
- clear photos or video of the item, outer carton, inner packaging, shipping label, and any visible damage;
- any other information reasonably needed to confirm the issue.
Keep the product and all packaging until we finish reviewing the claim. This evidence may be required for a carrier claim. Notification outside the periods above does not automatically remove rights that you have under mandatory law, but delayed notice may make shipping damage more difficult to verify.
4. Available Remedies
After reviewing an eligible claim, we may offer, as appropriate: replacement of the affected item or component, reshipment of a missing item, repair where practical, a partial refund, or a full refund for the affected item. The remedy will reflect the nature of the issue, product availability, shipping feasibility, the confirmed order terms, and applicable law.
5. Return Authorization
Do not send an item to any address without written return authorization and return instructions from us. Unauthorized returns may be refused or may not reach the correct facility. If we require an approved return because of our error or a verified product issue, we will provide the correct return destination and explain who is responsible for the agreed shipping cost.
6. Items Not Eligible for Voluntary Return
- custom-made, personalized, engraved, private-label, or specially produced products;
- items that have been used, washed, altered, repaired, or damaged after delivery;
- items returned without authorization or without sufficient protective packaging;
- normal handmade variations disclosed in the product description;
- clearance, sample, or final-sale items identified as such before purchase;
- damage caused by misuse, improper care, accident, or normal wear.
These exclusions do not apply where prohibited by law.
7. Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. A cancellation is not confirmed until we accept it in writing. Orders that have already entered production, customization, packing, or shipment may not be cancellable, or may be subject to reasonable costs already incurred and disclosed to you. Your mandatory cancellation rights, if any, remain unaffected.
8. Refund Processing
Approved refunds will normally be issued to the original payment method. We aim to initiate an approved refund within 10 business days after the required review or authorized return is completed. Banks and payment providers may require additional processing time. Original shipping, customs, duties, taxes, and handling charges are not refundable unless the refund is required by law or the charge resulted from our verified error.
9. Wholesale and Custom Orders
Wholesale, OEM, private-label, and custom orders may be governed by a quotation, pro forma invoice, specification approval, sample approval, or separate written agreement. If those agreed terms conflict with this policy, the specific written order terms apply to the extent permitted by law.
10. Contact Us
For a return, damage claim, order correction, or refund question, contact bigseafishkunpeng@gmail.com before sending any product.